ethnickarma web store FAQ section

Please email [email protected] for a Return Request within 7 days of receiving the order. Customer Satisfaction is important to us and we will be glad to hear your concerns and efficiently process all valid returns.

You can make purchases securely using a credit card, debit card, gift card, bank account and other payment options as available on either Google Wallet or Paypal. Some of the acceptable credit, debit, gift card brands are American Express, Discover, MasterCard, Visa, Visa Electron etc.

We pride ourselves on the care and consideration we take with each item we ship to our customers. If in case you do receive an order which is incomplete, incorrect, damaged or defective we'll work to resolve the problem immediately. To help us provide you a prompt and efficient response, please follow these steps 1. If you receive a visibly damaged shipment, that may have been damaged in transit, if possible please do not accept delivery from the mailman or courier delivery person. 2. Email [email protected] with your concerns within 7 days of receiving the order. 3. Please hold on to the original packaging.

When applicable, we will include measurements and sizes in the product description. We will also note the fit of the garment. Kaftans is one size fits most fashion and looks great on anyone from XS to XXL. We also include the measurements of the mannequin modeling the garment. Most of our merchandise is handmade and one of a kind. The picture you see on the website might just be the dress you get. Whenever possible, our measures follow the instructions provided in the following link http://reviews.ebay.ca/HOW-TO-MEASURE-CLOTHING-LIKE-THE-PROFESSIONALS?ugid=10000000007484735

Your order ships within days of when we receive the order, mostly within 24 hours. We will send you an order confirmation email with a tracking # as soon as we ship. USPS is our most preferred mode of shipment? For certain international and bulk shipments we may utilize FedEx UPS, DHL or other reputable shipping agencies. We ship to all countries where we can ship legally from the US. if in case your country is not listed, please email us at [email protected] and we'll be glad to work out an arrangement.